Level 1Helpdesk Technician – Full Time – Association Services Office, St. John's/Remote
Wage Range: $42,000 - $55,000/yr
Job Competition #: ADMIN-TECH-FT
The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity’s core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.
Join Our Team We are seeking a Level 1 Helpdesk Technicianto join our IT team. The successful candidate will act as a front-line supportfor our YMCA team assisting in their technology needs via phone, email orin-person. You will be responsible for creating and managing support tickets aswell as installation of software and hardware systems. You will be a leader inhelping educate users on best practices and better use technology for theirworkflow. The successful candidate will be expected to work on-site regularly at the Association Services Office in St. John's, with remote work available when appropriate and approved. Travel to and from various sites will be expected from time to time to meet operational needs.
Job Requirements IT related degree or relevant work experience
Certifications in CompTIA A+, Network+, Security + considered an asset
Basic troubleshooting knowledge of Windows devices, software, printers, and network connectivity
A basic understanding of IT security best practices




Criminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basis
Benefits of Working with the YMCA Competitive compensation; paid general and annual leave for full time employees, medical and dental insurance, matched pension contributions.
Maintain a work-life balance with our 35-hour work week
Enhance your health with a free health, fitness and aquatics membership (immediately family included) during contract
Keep your career dynamic through our professional development programs
Work in an inclusive workplace where caring, honesty, diversity, respect and responsibility are lived values
Employee Recognition Programs
Employee Referral Program - Receive monetary incentive for contributing to our hiring practices
Key Competencies Creates a respectful and inclusive environment
Takes personal responsibility for following through, responding and resolving issues and complaints
Demonstrates personal discipline to produce high quality work and meet expectations and goals
Self-manages behaviors and seeks out feedback and coaching
Strong customer service and communication skills
Ability to work both independently and collaboratively within a team
Problem solving mindset with attention to detail
The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.

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📌 Level 1 Helpdesk Technician (Newfoundland and Labrador)
🏢 YMCA
📍 Newfoundland and Labrador