We are seeking areliable, compassionate, and service‑oriented On‑Site Worker to join our Supervised Access Program team. The On‑Site Worker plays a critical role in supporting secure, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.
This role is well-suitedfor someone who thrives in a community‑based, client‑focused environment andbrings strong interpersonal skills, sound judgment, and the ability to managesensitive situations with professionalism and empathy.
Join a value-drivenorganization with over 100 years of service supporting Ottawa families throughlife’s challenges, where your work has a direct and meaningful impact.
Location : Ottawa,Office-based. FSO-SFO is located on the unceded Territory of theAnishinaabe Algonquin Nation
Startdate : Immediate
Position : PNRPT, Unionized
Salary : Level3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)
Hours of Work : Bi-Weekly Saturday and Sunday, 8:45 am to4:30 PM
Job ID : 71-2026 On-Site Worker PNRPT
ABOUT US
Family Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges thatfamilies face. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience.
We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of our clients and families, the complex environments they live in, and astrong foundation of clinical and mental health expertise.
From Mothercare during the influenza epidemic of 1917, tosupporting families through post-WWII reintegration,



to redefining familytherapy to reflect the diverse realities of “family”, FSO-SFO continues toinnovate and evolve in response to the changing needs of our community.
We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% of clients report that workingwith FSI-SFO has had a positive impact on their lives.
As an accredited non-profit charitable organization,FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment towell-being, belonging, community, accountability, and client-centered care.
Join us in making a lasting difference for Ottawafamilies.
ABOUT THE POSITION
The PNRPT On‑SiteWorker is responsible for monitoring and coordinating supervised visitation andexchange services within the Supervised Access Program. This role ensuresvisits are conducted safely, respectfully, and in accordance with programpolicies, while providing support to clients, children, and volunteer visitmonitors.
Key Responsibilities Include:
Monitor and facilitate safe,neutral, and child‑focused supervised visits and exchanges
Update program lineups and informclients of schedule changes or cancellations
Prepare visit spaces andactivities to ensure a welcoming and appropriate environment
Ensure all participants adhere toprogram guidelines and intervene as required
Supervise visits (up to twohours) when volunteer visit monitors are unavailable
Provide on‑site support andorientation to volunteer visit monitors
Respond to client questions,concerns, and potential conflicts with professionalism
Review visit observation notesfor accuracy and completeness by the end of the shift
Complete and file criticalincident reports as required




Collect program fees, issuereceipts, and maintain accurate payment records
Maintain a tidy and safe visitsite; ensure supplies are returned and stored properly
Prepare and photocopy documentsas required for program delivery
Attend mandatory staff trainingand Supervised Access Program meetings
Administer client satisfaction oroutcome surveys as directed
Perform other related duties asrequired
ABOUT YOU
You are calm,responsible, and respectful in your interactions with children, families, andcolleagues. You are comfortable working in emotionally charged environments andcan de-escalate situations while maintaining professional boundaries. You valueteamwork, accurate documentation, and client‑centered service delivery.
Qualifications & Requirements
Minimum Grade 12 education, withsome post‑secondary coursework in social services or a related field
At least two (2) years of relatedexperience
Experience working with diversepopulations, including variations in culture, race, socio‑economic status,gender identity/expression, and sexual orientation
Basic understanding of childcustody, access, and family dynamics
Knowledge of child‑centered andtrauma‑informed approaches
Awareness of domestic violencedynamics and family conflict
Strong interpersonal and conflict‑managementskills
Ability to maintain accurate andtimely records
Non‑violent crisis interventionskills
Basic First Aid (asset)
Bilingual (English and French)preferred
Additional Requirements
Proof of legal entitlement towork in Canada
Successful Vulnerable SectorCheck prior to first shift
Availability to work evenings andweekends
FSO‑SFO is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitmentprocess — please let us know how we can best support you.
While we thank allapplicants for their interest, only those selected for an interview will becontacted.

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📌 71-2026 PNRPT On-Site Worker - Supervised Access Program (SAP) (Quebec City)
🏢 Family Services Ottawa
📍 Quebec City