Transform your IT skills as a Full Time Level 1 Helpdesk Technician with the YMCA in St. John's and remotely. Support our community with tech needs through various communication channels.

The YMCA of Newfoundland and Labrador seeks a Level 1 Helpdesk Technician for its Association Services Office. In this role, you will provide front-line IT support by creating and managing support tickets while assisting users with software and hardware installation. A key aspect of your day will involve educating users on technology best practices to enhance workflows.

Key Responsibilities:
• Deliver front-line tech support via phone, email, and in-person
• Create and manage support tickets to address user inquiries
• Install software and hardware systems for effective operation




• Educate users on technology best practices and workflows
• Collaborate with team members and travel to various sites as needed

Requirements:
• IT related degree or relevant work experience
• CompTIA A+, Network+, or Security+ certifications preferred
• Basic troubleshooting knowledge of Windows devices and networks
• Understanding of IT security practices
• Criminal Records Check required

Become a key player in supporting our YMCA team and improve technology use across our organization.
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📌 Full Time Helpdesk Technician at YMCA (Newfoundland and Labrador)
🏢 YMCA
📍 Newfoundland and Labrador