Elevate your career in hospitality management as a Guest Service Manager, focusing on exceptional customer service and hotel operations. This role demands diverse skills to ensure perfect guest experiences.

We are seeking a Guest Service Manager with a passion for hotel operations and customer service excellence. Your responsibilities will span planning and day-to-day oversight of the Front Office, ensuring compliance with operational standards. Engagement with guests is crucial, as you'll be dedicated to exceeding their expectations and addressing concerns promptly.

Key Responsibilities:
• Oversee daily Front Office operations and staffing
• Ensure guests receive outstanding service during their stay
• Monitor feedback and resolve customer complaints effectively




• Manage room inventory and upselling strategies
• Coordinate fire safety plans and evacuation drills

Requirements:
• College degree in hospitality management preferred
• 2-3 years hotel operations experience
• Solid communication skills, both verbal and written
• Advanced knowledge of Microsoft Office and Opera
• Ability to maintain high cleanliness standards

Utilize your hospitality expertise and leadership skills to enhance guest experiences and operational excellence.
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📌 Guest Service Manager in Hospitality (Ontario)
🏢 Omni Hotels & Resorts
📍 Ontario