Enhance customer experiences with Clio as a Customer Support Specialist in a hybrid role. Deliver top-notch technical support for our SaaS platform while developing lasting relationships with global users.

Clio is looking for an enthusiastic Customer Support Specialist to provide exemplary assistance to our customers using Clio Operate. In this role, you will troubleshoot issues, manage support tickets, and collaborate with teams for timely resolutions. A key focus will be on continuous process improvement, ensuring an productive experience for both clients and internal teams.

Key Responsibilities:
• Build and maintain strong customer relationships
• Review and resolve incoming support tickets promptly
• Provide reliable technical support and triage issues




• Analyze trends in support tickets for process improvement
• Monitor and update customers on ticket statuses

Requirements:
• Bachelor’s degree or diploma in a related field
• Strong problem-solving and communication skills
• Previous customer-facing technical support experience
• Understanding of cloud-based software or Azure applications
• Knowledge of Microsoft SQL is advantageous

Deliver outstanding customer service and technical expertise as part of Clio's innovative team.
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📌 Customer Support Specialist at Clio (Ontario)
🏢 Clio
📍 Ontario