Join Pilot Company as an Overnight Lead Guest Services Team Member, enhancing customer interactions at our travel centers. Your leadership will guide cashiers and ensure seamless service every shift.
As an Overnight Lead Guest Services Team Member, you will oversee a small team of cashiers during night shifts, focusing on transaction processing and guest satisfaction. Utilizing your customer service skills, you'll also manage end-of-shift reporting and compliance with merchandise sales regulations. This pivotal role promotes a customer-focused culture in our travel center.
Key Responsibilities:
• Lead cashiers in processing various transactions
• Complete end-of-shift reports and procedures
• Maintain a clean and organized work environment
• Handle guest complaints effectively and promptly
• Assist in various travel center duties, from stocking to cleaning
Requirements:
• Retail operations experience preferred
• Exceptional customer service skills required
• Ability to work adaptable night hours
• Proficient with technology and calculators
• Background check required
Bring your leadership to Pilot Company and make a positive impact in our travel centers!
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📌 Overnight Guest Services Lead at Pilot Company (Ayr)
🏢 Pilot
📍 Ayr