Elevate client relationships as a SaaS Account Manager II at Meltwater in Toronto. Drive account growth and renewals while collaborating with dedicated teams for maximum customer satisfaction.
Meltwater is seeking an experienced Account Manager with expertise in SaaS environments. In this role, you will manage and nurture existing client accounts, focusing on retention and expansion. Your strategic approach will help optimize customer engagement and promote long-term growth while working closely with both Customer Success and Renewals teams.
Key Responsibilities:
• Manage and renew accounts with a focus on growth
• Develop tailored account strategies for retention
• Identify upselling and cross-selling opportunities
• Collaborate with teams for improved customer utilization
• Negotiate pricing agreements and monitor usage patterns
Requirements:
• Bachelor's degree preferred for effective contribution
• Minimum 4 years of SaaS account management experience
• Solid strategic thinking and execution skills
• Excellent communication in English
• Ability to work hybrid in Toronto office
Shape the future of client partnerships as you drive satisfaction and retention at Meltwater.
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