Type: Full-time

Description:

Sales & Marketing Coordinator
We are seeking a motivated Sales & Marketing Coordinator- Bilingual who will provide comprehensive administrative, operational, sales, and marketing support to the Sales & Marketing department. The position serves as a key liaison between Sales & Marketing, internal departments, external vendors, healthcare professionals (HCPs), customers, distribution partners, and other business stakeholders.

The Sales & Marketing Coordinator -Bilingual supports the effective execution of commercial programs, sales activities, meetings, training programs, customer communications, marketing initiatives, and cross-functional projects. The role requires a high degree of organization, attention to detail, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced pharmaceutical environment.

Join our team where your expertise is valued, and where you can make a meaningful impact on advancing healthcare outcomes across Canada.

If you are a driven individual with an entrepreneurial spirit in the pharmaceutical industry, then we want to hear from you!

About BioSyent:
We are a Canadian company listed on TSXV with an appreciable track record for growth and innovation located in Mississauga.

BioSyent is focused on commercializing products that provide a distinguishable benefit to patients and their healthcare providers and is known for its ability to introduce new products effectively and efficiently to the Canadian market.

BioSyent is a profitable growth-oriented specialty pharmaceutical company focused on in-licensing or acquiring innovative pharmaceutical products that have been successfully developed, are proven safe and effective, and have track records of improving the lives of patients.

We’re proud to be recognized for our consistent growth and performance. Our company was named to the GROWTH 500 list for eight consecutive years, with the most recent recognition in 2020. We’ve also been featured on the TSX Venture 50 list four times, most recently in 2024 - a reflection of our continued momentum and success in the market.

We’re looking for talented people who are ready to contribute, grow, and be part of what comes next.

About the Role
The duties and responsibilities of the Sales & Marketing Coordinator include, but are not limited to, the following:

Sales & Marketing Meeting and Event Support

Coordinate logistics for trade shows, conferences, exhibitions, and other events supporting commercial objectives.

Support and coordinate sales meetings, training sessions, workshops, and other internal or external events, including in-person and virtual sessions.

Assist with the planning and execution of the Annual National Sales Meeting (NsM)

Coordinate meetings with customers, healthcare professionals, vendors, and other business partners.

Support the planning and execution of Advisory Boards and other customer engagement programs.

Coordinate venues, meeting materials, travel, accommodation, suppliers, and other event requirements.

Marketing Support

Support the development and implementation of marketing programs or projects based on direction provided by the applicable Marketing Director, Marketing Manager, or other authorized stakeholders.

Coordinate marketing projects and monitor schedules, milestones, deliverables, and deadlines.

Coordinate with internal stakeholders and external suppliers to ensure timely completion of marketing initiatives.





Liaise with distribution partners to support effective distribution of company products and related materials.

Support tracking expenses and processing of invoices and provide relevant information to the applicable business-unit or marketing leader.

Sales Support

Provide ongoing administrative and operational support to the Sales Leaders and Support sales representatives with administrative and operational requirements

Track, monitor, and report on sales activities and supporting initiatives as required.

Assist with monitoring and reporting Sales Force expenses.

Ensure adequate inventory and availability of approved marketing and sales materials in both English and French, where applicable.

Coordinate the distribution of approved sales and marketing materials to field personnel.

New Employee Onboarding & Offboarding

Assist HR and Sales Leaders with the onboarding of new Sales Representatives across applicable business units.

Coordinate onboarding schedules, documentation, system access, training logistics, and required materials

Liaise with internal departments to ensure current employees receive the necessary resources and support.

Support off-boarding, including coordinating retrieval of company materials

Customer & Healthcare Professional Support

Respond to customer and HCP inquiries professionally by telephone, email, or other approved communication channels in a timely manner and direct inquiries to the appropriate internal resource when required.

Assist with customer service activities on an as-needed basis.

Escalate customer concerns or complaints in accordance with company procedures.

Maintain appropriate documentation of customer interactions where required.

As a part of the pharmaceutical company, you are to ensure prompt communication (within 24 hours) of any complaints, including potential adverse drug reactions, to the person responsible as indicated in your training.

Other duties as assigned.

Reporting & Continuous Improvement

Prepare departmental reports, activity summaries, tracking reports, and presentations as required.

Monitor progress against established timelines and deliverables.

Identify operational issues, bottlenecks, and opportunities for process improvement.

Support the implementation of approved process improvements.

Maintain the Marketing Room and the marketing materials stored in the Mail Room in an organized, orderly, and accessible manner, ensuring materials are properly labeled, current, and readily available. Conduct a quarterly review of marketing materials to assess inventory, organization, currency, and condition, and coordinate the removal, replacement, or disposal of outdated or obsolete materials in accordance with company procedures.

Special Projects

Support business by working initiatives related to improving brand performance or processes

Special projects are identified, work planned and timeline agreed upon in alignment with manager and appropriate team memebers

Who We’re Looking for
Sound like the right job for you? If so, and you have the following qualifications, we’d love to see your application.

Education





Bachelor's degree in Business Administration, Marketing, Life Sciences, Communications, or a related discipline, or an equivalent combination of education and relevant experience.

Experience

Previous experience in sales coordination, marketing coordination, sales administration, pharmaceutical/healthcare, or a related industry is preferred.

Experience supporting sales or marketing teams in a regulated environment is an asset.

Experience working with CRM systems, preferably Salesforce, is an asset.

Experience coordinating meetings, events, vendors, and projects is preferred.

Basic proficiency in French language is required

Knowledge & Technical Skills

Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Experience with Salesforce or another CRM platform is an asset.

Strong organizational and project coordination skills.

Strong written and verbal communication skills.

High level of attention to detail and accuracy.

Strong data-management and analytical skills.

Ability to manage multiple priorities and meet deadlines.

Ability to work independently with minimal supervision

Resourceful and solutions-oriented approach to resolving issues.

Strong interpersonal and relationship-management skills.

Ability to work effectively in a fast-paced environment.

Core Competencies
In this role you are expected to demonstrate:

Organization & Planning: Ability to manage multiple projects, priorities, and deadlines effectively.

Attention to Detail: High level of accuracy, particularly with data, documentation, marketing materials, and CRM information.

Communication: Clear, qualified, and effective written and verbal communication.

Customer Focus: Professional and responsive approach to customers, HCPs, internal stakeholders, and external partners.

Teamwork: Ability to collaborate effectively across departments and functions.

Accountability: Takes ownership of responsibilities and follows through on commitments.

Problem Solving: Ability to gather relevant information, identify issues, and provide practical solutions.

Confidentiality & Professionalism: Exercises appropriate judgment when handling confidential, personal, commercial, medical, and company information.

Digital Skills: including computer software, applications, digital devices, and computer hardware. This includes developing knowledge of benefits and risks of using AI.

Working Conditions

This is a full-time in-person position based at the company's head office in Mississauga, Ontario

The role may involve occasional overnight travel.

Occasional evening or weekend work may be required to support meetings, conferences, trade shows, national business meetings, or other business activities.

The position requires regular interaction with internal employees, customers, HCPs, vendors, and other external stakeholders.

How We Hire
At BioSyent, we do not use AI to screen applications or select candidates for interviews. Every application is reviewed by a member of our hiring team.

Our recruitment process uses the Fitzii application system, which may employ artificial intelligence (AI) to support application screening.

Our Benefits
At BioSyent, employees are our most significant asset. We prioritize your health, well-being, and growth:

Medical & Dental Coverage

Life Insurance & Long-Term Disability

Training & Development via LinkedIn Learning

Employer-Matched Employee Share Purchase Plan

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📌 Sales & Marketing Coordinator (Ontario)
🏢 Fitzii
📍 Ontario