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The Customer Excellence Coordinator is responsible for helping company's Petcare achieve its operating plan by co-developing our go-to-market plans across all functions (sales, marketing, insights, digital, SRM, supply chain) and supporting the execution of those plans for our sales team. They will facilitate the annual Joint Business Planning cycle and support the sales team in selling and executing the resulting plans. This role will have an elevated responsibility in coordinating the deployment and management of sales tools, resources and communications to help drive efficiency and clarity for our teams.



The role is also responsible for the go-to market, brand plan priorities, channel pack creation and execution levers

Position: Customer Excellence Coordinator
Competitive Salary
Location: Bolton ON
18 month contract with possibility of extension
Hybrid role- 3 days in office
Advantages
Robust potential of extension
Start date: as soon as possible
18-month contract.
Competitive salary.

Responsibilities
Key Responsibilities:
Lead critical planning process steps, mainly NPM, Collab Meetings, Major Release, and Ready to Sell
Coordinate and manage critical sales tools, shared sites and toolkit deployment
Manage the circulation of sales bulletins as required, to inform sales of critical updates
Develop tools, resources and communications to support execution of our go-to-market plan
Serve as an internal co-pilot for the Brand
Meet with sales to understand gaps to plan on brand and how to bridge the gaps
Develop customized solutions for key customers, including channel-specific items and display
Act as a sales consultant for the marketing team
Help facilitate the annual cross-functional Joint Business Planning process
Create, lead or contribute to special projects

Cross-Functional Collaboration
Planning process involvement with demand, supply, finance
Constant communication with co-pilot accounts (as assigned)
Leading voice throughout S&OP;+ process (focus on Step 1 and Step 2)
Ongoing Brand input and guidance




SRM support and cross-customer context provided

MLCs
Builds Collaborative Relationships
Optimizes Work Processes
Communicates Effectively
Manages Complexity

Summary
If you are a highly skilled and motivated Customer Excellence Coordinator with a proven track record of success, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic and innovative company.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

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