Build the future with us
Are you passionate about group, savings and retirement sector and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and transactions.

This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us
As an administrator, Group Savings and retirement (Advantage +), you’ll be at the core of our mission. Your main responsibilities will include:

Process client requests using the established systems and tools

Communicate verbally and in writing with our clients and partners, providing high-quality customer service (requests and follow-ups)

Analyze straightforward requests and seek assistance from a specialist when required

Meet financial deadlines and comply with applicable policies, rules, and regulations

Prepare various reports and tax slips for clients and authorities, and perform accounting entries

Perform peer-review nonfinancial transactions for accuracy

What could accelerate your success in this role
We’re looking for someone who:

Is known for attention to detail

Is recognized for their good knowledge of the Office suite

Stands out for strong communication skills and a positive adaptability





Demonstrates excellent team spirit

Demonstrates a client-first mindset and strong customer service skills

Has knowledge of group savings and retirement products

Has intermediate knowledge of English, as the role involves analyzing complex files, reading and writing notes and documentation in English and communicating with unilingual English-speaking clients via email on a daily basis.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

Competitive benefits:

Flexible group insurance

competitive pension plan

stock purchase plan

vacation and wellness/personal development days

telemedicine

employee and family assistance program

ergonomic furniture program

performance bonus

discounts on iA products

and much more!

The typical hiring range for this position is between $47 544 and $68 329 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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📌 Administrator, Advantage + (Ontario)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Ontario