Identify your impact at W.W. Grainger as a Sales and Service Lead. Drive customer satisfaction while enhancing branch operations in this pivotal onsite role.

As a Lead Sales and Service Representative, you will report to the Operations Manager and directly influence customer retention and financial outcomes. With a focus on exceptional service, operational excellence, and team empowerment, your contributions will enhance branch productivity and culture. Expected to provide peer coaching, manage communications, and facilitate compliance in safety and operational policies.

Key Responsibilities:
• Provide peer-to-peer coaching for skill development
• Manage afterhours requests on the night shift
• Complete Behavior Based Safety Observations




• Foster communication between internal teams
• Suggest process improvements to boost sales and service

Requirements:
• 1-3 years of customer service experience
• High school diploma or equivalent preferred
• Solid leadership abilities and people skills
• Proficient computer skills and adaptability
• Valid driver’s license for operating Grainger Truck

Elevate branch team performance and customer engagement with your leadership at Grainger.
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📌 Sales & Service Lead at Grainger (Alberta)
🏢 W.W. Grainger
📍 Alberta