Hybrid

Your Responsibilities

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner

Follow established communication scripts and guidelines while adapting your approach to the customer’s needs

Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives

Recognize and act on opportunities to upsell Miele products and services where appropriate

Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience

Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way

Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance

Achieve individual and team performance targets, both qualitative and quantitative

What we are looking for





Minimum 2 years of customer service experience; call centre experience is an asset

Bilingual in English and French (Fluent in verbal and written)

Strong professional attitude with an excellent attendance record

Proficient computer skills, including Microsoft Word, Excel, and Outlook

Excellent time management, communication, and organizational skills

A cooperative team player who thrives in a fast‑paced service environment

Flexibility to work varying shifts based on business needs

The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Bilingual Customer Service Representative

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📌 Bilingual Customer Service Representative (Ontario)
🏢 The Miele Group
📍 Ontario