Elevate client resolutions as an Intermediate Customer Service Analyst with Citi. This role focuses on high-profile client support, coaching team members, and process improvement initiatives.

The position is ideal for candidates with 2-5 years of customer experience, including proficiency in Mandarin and English. As a key member of the Customer Service team, you'll manage client portfolios, advocate for improvements, and resolve issues professionally. You will also conduct analyses and collaborate with internal teams to enhance client experiences.

Key Responsibilities:



• Manage high-profile client portfolios with timely resolutions • Provide coaching and act as point of contact for escalations • Conduct regular client interactions through calls and meetings • Inform clients about system failures and provide updates • Lead initiatives for inquiry-volume reduction and client experience improvements

Requirements: • 2-5 years of customer service experience • Bilingual in Mandarin and English, both spoken and written • Solid project management skills for task prioritization • Proven investigative and analytical abilities • Ability to communicate effectively with stakeholders

Drive client satisfaction and improve service delivery as an Intermediate Customer Service Analyst at Citi. #J-18808-Ljbffr

📌 Intermediate Customer Service Analyst at Citi (Toronto)
🏢 Citigroup
📍 Toronto