Elevate customer experiences with Ramp as a Customer Activation Manager. Leverage your expertise in onboarding and early growth strategies while driving results in a fast-paced, data-rich environment.
As a key member of Ramp's Scaled Customer Activation team, you will manage onboarding and activation for self-service customers in both micro-SMB and SMB sectors. Your focus will be on ensuring effective onboarding within 60 days and fostering long-term growth. You will collaborate closely with the Product team to communicate customer feedback and identify automation opportunities.
Key Responsibilities:
• Drive seamless onboarding for current Ramp customers
• Directly manage relationships with micro-SMB and SMB accounts
• Prioritize and balance multiple tasks for customer support
• Collaborate with Product teams on customer needs
• Identify automation opportunities for streamlined processes
Requirements:
• 3+ years in B2B sales or customer success
• Strong project and time management skills
• Excellent verbal and written communication
• Demonstrated ability to meet KPIs
• Experience managing a high-volume client book
Bring your expertise in onboarding and customer growth strategies to Ramp, shaping impactful solutions for businesses.
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