Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
A Bell Captain is a senior member of the hotel’s front-of-house team responsible for supervising bell staff and ensuring guests receive efficient, courteous luggage and arrival/departure services. They play a key role in creating a positive first and last impression of the hotel.

Job Requirements

High School Diploma, G.E.D. or equivalent

Must be eligible to work in Canada - can provide SIN documentation

Previous experience in hospitality (bell attendant or concierge experience preferred)

Strong working knowledge of hospitality industry principles, methods, practices, and techniques

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

Exceptional conflict resolution, and objection handling skills

Strong leadership and communication skills

Able to respond quickly in a agile and changing environment.

Physical ability to lift heavy luggage.

Able to effectively communicate both verbally and in writing.

Must be able to work different shift Morning and Evening including working on weekends and public holidays

Job duties

Greet guests warmly upon arrival and departure

Assist with luggage handling and storage

Escort guests to rooms and explain room features

Provide information about hotel services, amenities, and local attractions

Arrange transportation (taxis, shuttle transfers coordination)

Supervise and schedule bell staff





Assign duties and monitor performance

Train new bell attendants

Ensure staff grooming and uniform standards are maintained

Maintain records of luggage movement

Prepare staff schedules

Report maintenance issues in lobby areas

Assist with VIP guest arrangements

.Coordinate group arrivals and departures

Maintain luggage storage area and tagging system

Handle guest requests promptly

.Manage lost-and-found items according to hotel policy

Job Benefits

Rewards & Recognition

Team rates from $59 per night, Family & Friends rates too!

25% discount at our restaurants for up to 6 people

Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort

Ongoing Employee events, incentives & recognition

Growth Opportunities- Career Advancement starts from Within

Dedicated Training Program

Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling

Refer a friend or family and earn money!

Group Life Insurance, Extended Health, Dental, Vision Care!

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

#J-18808-Ljbffr

📌 Winter 26/27- Sutton - Concierge - Bell Captain (British Columbia)
🏢 Northland Properties
📍 British Columbia