Elevate client experiences as a Customer Success Manager at Rival Group. This hybrid role combines account management, project delivery, and proactive client engagement for exceptional results.

At Rival Group, we seek a Customer Success Manager to oversee a portfolio of accounts, ensuring optimal project delivery and solid relationships. You will identify growth opportunities, translate client needs into actionable insights, and assist in onboarding processes. Your critical thinking and detail orientation will support collaboration within our dynamic team, contributing to innovative market research.

Key Responsibilities:
• Manage client accounts while ensuring outstanding project delivery
• Identify growth opportunities and engage clients effectively




• Translate client needs into clear project directives
• Execute projects with a focus on quality assurance
• Liaise with sales for seamless onboarding transitions

Requirements:
• 3+ years in customer success or account management
• Relevant undergraduate degree; market research experience preferred
• Strong communication skills—verbal and written
• Technical proficiency with Excel and new technologies
• Proactive problem-solver with a client-first mindset

Be the key player in enhancing customer relationships and driving impactful results at Rival Group.
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📌 Customer Success Manager at Rival Group (British Columbia)
🏢 Rival Technologies
📍 British Columbia