Elevate customer experiences at MCI as a Customer Service Representative. Engage with clients through inbound calls, emails, and chats to deliver outstanding service and solve their inquiries efficiently.

MCI is seeking skilled Customer Service Representatives to join our dynamic team. With responsibilities spanning customer interaction to complaint resolution, this role is perfect for individuals with a passion for helping others. Ideal candidates should have at least one year of related experience and be fluent in English and Spanish to effectively assist our diverse clientele.

Key Responsibilities:
• Handle inbound calls, emails, and chats effectively
• Provide accurate product and service information
• Resolve customer complaints and escalate as needed
• Maintain detailed records of customer interactions
• Meet performance goals for quality and satisfaction

Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• 1+ years in a customer service role
• Robust communication and multitasking abilities
• Familiarity with CRM systems

Bring your customer-focused mindset and communication skills to MCI and make a difference today.
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📌 Customer Service Representative at MCI (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia