Enhance your career as a Bilingual Customer Service Agent at MCI, where your French and English skills will shine. Provide top-notch support to French-speaking customers every day.

MCI, a leader in tech-enabled business services, is seeking a French Speaking Customer Service Representative. This role requires a passion for customer service and excellent verbal and written communication capabilities in both French and English. Your main duties will include assisting customers efficiently across various channels while maintaining high service standards and accurate records.

Key Responsibilities:
• Deliver exceptional customer support via phone, email, and chat.
• Address inquiries, complaints, and requests promptly.




• Accurately update customer information in CRM systems.
• Troubleshoot and resolve customer issues effectively.
• Escalate complex matters to appropriate teams when needed.

Requirements:
• High School Diploma/GED required.
• Fluency in French and English.
• Experience in customer service or call center workplace.
• Proficient communication skills.
• Strong problem-solving and organizational abilities.

Join MCI in delivering excellent customer support and using your language skills to make a difference.
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📌 Bilingual Customer Service Agent at MCI (Quebec City)
🏢 The Sydney Call Centre
📍 Quebec City