Elevate your career as a Customer Success Manager at Leap Tools, a remote-first organization innovating the interior décor industry. Bring your B2B experience and technical acumen to engage SMB customers effectively.
Leap Tools is looking for a skilled Customer Success Manager with 1-2 years in B2B customer roles. You’ll manage vital customer metrics and serve as a trusted partner for SMB clients, ensuring they maximize the perks of our Roomvo Platform. Join a team that values detail, ownership, and curiosity while working to enhance customer experiences.
Key Responsibilities:
• Manage post-onboarding customer lifecycle for SMB clients
• Monitor key metrics like Customer Health and Retention
• Engage with customers to understand and meet their needs
• Collaborate with internal teams to advocate for customer interests
• Maintain accurate records in Customer Success software
Requirements:
• 1-2 years of B2B Customer Success experience
• Experience managing a book of business
• Proficient in Google Workspace and Salesforce
• Excellent verbal and written communication skills
• SaaS experience required
Help shape customer success and drive satisfaction at Leap Tools with your expertise.
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📌 Customer Success Manager at Leap Tools (British Columbia)
🏢 Leap Tools
📍 British Columbia
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