Elevate your career at MCI as a Bilingual Customer Service Representative, where you will support inbound calls and assist clients effectively. Join a supportive environment that prioritizes your growth and customer satisfaction.

This position involves engaging with a diverse range of customers, addressing inquiries, troubleshooting basic issues, and providing assistance while representing top global brands. Robust communication skills and a positive mindset are essential as you work with both commercial clients and public sector programs.

Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Listen actively to understand and solve customer needs
• Use internal tools for account management and inquiries
• Identify sales opportunities and promote products
• Escalate complex issues effectively to management

Requirements:
• Minimum 18 years of age
• High school diploma or equivalent
• Proficient in written and verbal communication
• Ability to type 20+ words per minute
• Experience with Microsoft Office Suite

Bring your communication skills and customer-centric approach to MCI and help shape remarkable customer experiences.
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📌 Bilingual Customer Service Representative (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia