Burnaby, BC, Canada | Posted on 10/26/2023
Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you!
We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing quick and looking for a new member of our Technical Support Team.
Responsibilities: Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues

Identify and resolve customer technical problems

Document all outbound and inbound activity via the Support Ticketing system

Escalate more complex technical issues to Tier 2

Build lasting relationships with customers

Communicate in a customer-focused, polite and friendly manner

Education: Post-Secondary certificate, diploma in IT, Electronics or Engineering
Knowledge of Spanish is an asset
Requirements Excellent written English communication skills are imperative




2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
Professional phone manner, including patience, empathy and a knack for understanding customer needs
Strong organizational, and time management skills and attention to detail
Basic electronics knowledge
Knowledge of GPS Tracking, and cellular and satellite networks is an asset
The ability to diagnose and troubleshoot software and hardware issues
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Schedule: Monday to Friday
Terms of Employment: Full time
$22 CAD per hour
Visa sponsorship for the right candidate after the probationary period ends
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

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📌 Technical Support Specialist- Tier 1 (British Columbia)
🏢 Zohorecruit
📍 British Columbia