Join CBI Home Health as a Care Access Representative in Hamilton, where your scheduling skills will support effective care delivery. This on-site role involves managing client care and coordinating care staff efficiently.

As a Care Access Representative, you will play a critical role in facilitating seamless communication between clients, families, and care providers. With at least two years of experience in customer service and a strong command of scheduling software, your problem-solving and multitasking abilities will shine. You will ensure all care plans are executed promptly while meeting key performance indicators in a busy contact center.

Key Responsibilities:
• Utilize scheduling software for optimal care provider assignment
• Meet individual KPIs for service performance and scheduling




• Communicate effectively with clients and care providers
• Maintain relationships with stakeholders for better care coordination
• Manage and update scheduling databases accurately

Requirements:
• Minimum Grade 12 education required
• Two years of customer service or scheduling experience
• Proficiency in Microsoft Office and scheduling software
• Strong verbal and written communication skills
• Ability to multitask in a quick-paced environment

Support efficient care delivery through your scheduling and communication skills as you help CBI Home Health create positive client experiences.
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📌 Care Access Representative in Hamilton (Ontario)
🏢 CBI Home Health
📍 Ontario