Elevate customer service with Scotiabank as a Customer Experience Associate in London, Ontario. This role, focusing on customer needs and relationship building, operates on a 30-hour week contract.
As a pivotal part of the Canadian Banking Branch network, you will enhance customer journeys through proactive engagement. Your mission is to provide exceptional service while helping customers reach their financial goals. You will also identify simple sales opportunities and guide clients in using digital banking tools effectively.
Key Responsibilities:
• Build strong relationships with customers for exceptional service
• Discover and understand customer needs proactively
• Process day-to-day transactions efficiently
• Introduce clients to mobile banking applications
• Identify and fulfill simple sales opportunities
Requirements:
• Proven customer service experience, professionally or in the community
• Solid technical skills with digital banking
• Willingness to assist in a friendly, professional manner
• Flexibility to work varied hours
• Comfort in handling simple sales situations
Become a key part of Scotiabank’s customer service team in London.
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