Baytowne Hyundai is currently seeking a Service BCD Agent to join our team of customer focusedprofessionals within our high volume and process-driven dealership.

KeyAccountabilities & Objectives:

- Manage incoming internet and phoneinquiries and proactively pursue additional customer leads
- Set appointments for customers tocome in and meet with service
- Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer andprovide the service advisor with a proper qualified lead
- Provide superior customer serviceand achieve highest degree of customer satisfaction
- Work closely in partnership withservice advisors and management to provide qualified leads and detailedinformation on customer requirements
- Maintain a high Customer Service Experienceindex score
- Respond to customer complaints andfollowing established concern resolution process
- Assist fellow team members whenrequired
- Communicate escalated customerconcerns to appropriate manager when required
- Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.

Skills Profile:

Energizedby challenges; driven to improve efficiencies, learn and grow

Proactive self-starterwith a desire for accountability





Passionfor delivering a consistently exceptional customer experience

Operateswith the highest level of integrity

Exceptionalinitiative, high energy and positive attitude

Processdriven with impeccable organization and prioritization abilities

Exceptionalproblem solving and conflict resolution skills

Impeccablefollow-through and commitment to building and cultivating relationships

Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise

Special Requirements:

MinimumHigh School Diploma

PostSecondary Education Preferred

Strongtechnical skills including MS Word, Excel, PowerPoint, Outlook

Why We’re Awesome:

- Commitment to an exceptional employee experience

- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support

Baytowne Hyundai is an equal chance employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at or .com to make your needs known in advance.

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