Elevate your career with CN as a Technical Support Specialist focused on the Rail Traffic Control system. Leverage your skills to ensure system integrity and high performance in a hybrid work environment.
In this dynamic role, you will provide essential technical support for the Rail Traffic Control (RTC) system, coordinating closely with IT stakeholders. Your expertise will guarantee adherence to Service Level Agreements (SLAs) and the implementation of best practices. Join a team dedicated to safety, innovation, and exceptional customer service.
Key Responsibilities:
• Maintain and support Train Dispatch Systems for operational efficiency
• Configure and test vendor system releases thoroughly
• Troubleshoot system issues and implement resolutions
• Collaborate on critical dispatch system development
• Create and manage comprehensive documentation for processes
Requirements:
• Bachelor's Degree in Computer Science or equivalent
• Experience in a 24/7 support setting preferred
• Proficient in release management processes
• Knowledge of Continuous Integration and API usage
• Familiarity with ServiceNow and Google Cloud Platform tools
Bring your technical support skills and commitment to excellence to CN as we build the future of rail transport.
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📌 Technical Support Specialist at CN (Alberta)
🏢 Canadian National
📍 Alberta
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