Elevate customer satisfaction as a Bilingual Customer Renewal Specialist and contribute to growth with tailor-made solutions. Utilize consultative selling in both French and English to engage and retain customers.

In this role, you will oversee the entire customer renewal process in a proactive manner. Your solid background in sales, particularly in renewals, will help you address customer needs effectively. Collaborating with internal teams, you will ensure timely renewals and create strategies aimed at maximizing retention and expansion opportunities.

Key Responsibilities:
• Manage the end-to-end customer renewal process
• Engage proactively to identify business needs
• Resolve renewal escalations with stakeholders
• Implement retention strategies to reduce churn
• Identify growth opportunities during renewals

Requirements:
• Minimum two years in sales or renewals
• Bilingual in French and English
• Experience in both “hunting” and “farming” roles
• Proficient in Microsoft Dynamics 365 or similar CRM
• Proven track record of successful renewals

Leverage your consultative selling skills to enhance customer experiences and drive renewal success.
#J-18808-Ljbffr

📌 Customer Renewal Specialist Bilingual (Quebec City)
🏢 canadian nanny
📍 Quebec City