Position Overview:

The full-time receptionist is responsible for responding to client inquiries atRichmond Hill Welcome Centre . The incumbent in this position serves as the first point of contact for visitors, clients, internal and external stakeholders, who require information or need support with their settlement. They play a key role in creating a welcoming environment, managing communication within an organization, providing administrative support, ensuring smooth front-desk operations and ensure that services are delivered smoothly and respectfully.

Expected Compensation:

Gross salary will be $24.50 per hour based on37.5 hours per week. All payments are subject to the required statutory employee deductions.

Customer Service

- As first point of contact greets in-person clients/visitors/volunteers, provide them with information on organization programs and services or direct them to appropriate departments.
- Answer and direct telephone inquiries to appropriate people and provide general information to clients and the public.
- Operate the main switchboard, screen and direct call to appropriate person/department.
- Collaborate with program staff to ensure smooth client intake and service delivery.
- Assist with client inquiries regarding services, referrals, and resources, and schedules.

General Office Administration

- Maintain a safe, clean and welcoming reception area by complying with procedures, rules and regulations.
- Prepare, maintain Centre program materials and information as well as providing this informationto visitors.




- Oversee meeting room schedules and update the information daily.
- Provide administrative support for the Centre.
- Maintain security by following procedures and monitoring logbooks.
- Support work-team continuity by documenting and communicating actions, irregularities, and ongoing needs.
- Adhere to opening and closing procedures.
- Must maintain confidentiality in respect to client matters.
- Prepare and submit accurate reports.
- Perform other duties as assigned.

Other:

- Participate in agency fundraising activities as deemed appropriate and necessary by Senior Leadership.
- Attend required agency activities and meetings.
- Must support the values, vision and mission of the agency and the matrix management group.
- The incumbent must be bondable and cleared by a police reference check.
- Must be able to work in the evening until8:30 p.m. and Saturdays until4:00 p.m.
- Maintain professional working relationships with teams, partners and community groups.
- A valid driver’s license would be an asset.

Qualifications:

- A secondary school diploma or equivalent; post-secondary education in social services or administration is an asset.




- A minimum of one-year direct experience in settlement setting working with diverse population.
- Excellent customer service orientation, aptitude for working effectively and sensitively with people from diverse cultural backgrounds.
- Excellent in managing time, workload and able to work within the framework of established policies and procedures.
- Use sound judgement and decision-making skills.
- Ability to multitask and remain calm in a quick-paced, client-facing environment.
- Ability to handle sensitive situations with discretion and empathy
- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Verbal and written fluency in English is required, ability to communicate in second language would be an asset ( Cantonese & Mandarin)

Physical Requirements

- Sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computerkeyboard.

Use of Artificial Intelligence in Hiring:

Artificial intelligence is not used to screen, assess, or select applicants for this role.

Accessibility & Equal Opportunity

We are committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request at any stage of the hiring process.

#J-18808-Ljbffr

📌 Full Time Receptionist (Richmond Hill)
🏢 Catholic Community Services of York Region
📍 Richmond Hill