Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, outstanding benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Under the direction of the Manager, Client Care, Homemaking & Going Home, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved and prescribed processes to develop and maintain the master rotation for Homemakers and PSW staff across Champlain.
Responds to and manages employee absences to ensure client visits are assigned
Acts as support contact to contracted service providers
Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
Provides work schedules and grants time off to staff in consultation with Manager, while working within the provisions of program policy and procedures




Works in liaison with the Manager to inform of any scheduling and/or contracted service provider issues
Supports waitlist management principles
Coordinates orientation/training for current staff in applicable programs
Creates and distributes various schedules and master rotations
Provides timely information, using technology (Alayacare, Caredove, telephone, e-mail, voicemail), to field staff, contracted service providers, co-workers, supervisors, and clients, ensuring staff scheduling meets service delivery needs
Gathers and prepares program statistics as required - staffing numbers, admissions
Contributes to the principles of customer-focused service and continuous quality improvement
Handle time sensitive incoming staffing and/or client requests (time off, hospitalization, complaints)
Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required
Minimum high school diploma
Minimum 2-3 years scheduling experience
Minimum 2-3 years scheduling experience in supporting contracted service providers




Experience scheduling within the confines of collective agreements and labour standards
Proficiency in MS Office programs, including Outlook, faxing software, and database management
Must have office administration or office information technology expertise
Experience in clinical environment is considered an asset
Bilingualism (spoken French) is a requirement
Competencies This position requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
Good organizational, time management, time management, and prioritization skills.
Proven ability to work both independently as well as collaboratively as part of a team and with managers/supervisors
Well-developed communication skills (English) both oral and written
Ability to proactively provide effective, timely solutions.
Ability to plan, organize, and coordinate activities in a fast paced environment
Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Employee Group Benefit Plan
Paid Orientation
Paid professional development and training
Employee Assistance Program
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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📌 Program Scheduler (Full Time Permanent) (Quebec City)
🏢 Carefor Healthmmunity Services
📍 Quebec City