Facility Manager
Salary Range: $70,000-$80,000 annually

Summary
Reporting to the Operations Manager, the Facility Manager is responsible for the overall leadership, performance, and day-to-day operations of the Russell Aquatics facility.

The Facility Manager is accountable for ensuring the location operates safely, efficiently, consistently, and in alignment with Russell Aquatics standards and values. This role provides leadership across all departments and is responsible for creating a high-performing team culture, delivering an exceptional customer experience, maintaining strong aquatic and operational standards, and driving the overall success of the facility.

The Facility Manager is expected to maintain a visible and active leadership presence throughout the facility, particularly during peak programming periods, and to proactively identify and resolve operational, staffing, customer service, safety, and facility concerns.

Areas of Accountability

Take ownership of the overall success and performance of the facility

Ensure consistent execution of Russell Aquatics policies, procedures, standards, and values

Maintain a visible leadership presence throughout the facility, particularly during high-volume programming periods

Proactively identify operational challenges and implement solutions

Monitor key facility performance indicators including enrolment, retention, class capacity, customer experience, staffing efficiency, program quality, and facility standards

Ensure appropriate follow-up and accountability when issues arise

Work closely with Ownership and Operations to identify opportunities for improvement and growth

Team Leadership and Management

Provide strong leadership, coaching, mentorship, and direction to the facility management team and staff

Foster a positive, accountable, professional, and high-performing workplace culture

Conduct regular 1:1 meetings, team meetings, coaching conversations, and performance reviews

Establish clear expectations and hold managers and staff accountable for performance

Support recruitment, onboarding, training, development, and retention of employees

Address performance concerns and difficult conversations promptly and professionally

Ensure managers and supervisors are effectively leading their respective departments and shifts

Support staffing and scheduling decisions to ensure appropriate coverage based on operational needs

Identify high-potential employees and support succession and leadership development

Customer Experience

Ensure families consistently receive friendly, professional, responsive, and solution-focused service

Maintain high standards for communication across all customer touchpoints

Proactively monitor the customer experience throughout the facility

Address escalated customer concerns professionally and ensure appropriate follow-up





Work with the administrative team to ensure registrations, schedules, billing, credits, and customer records are accurate

Monitor customer feedback and identify recurring themes or opportunities for improvement

Support customer retention initiatives and strengthen relationships with Russell Aquatics families

Aquatic Program Quality

Work closely with Aquatic Management to ensure consistent delivery of Russell Aquatics programming and teaching standards

Monitor lesson quality, instructor performance, student progression, and class experience

Ensure aquatic staffing and instructor assignments support program quality and operational needs

Support Aquatic Management with coaching, training, evaluations, and quality-control initiatives

Ensure aquatic programming complies with applicable safety standards, regulations, and Russell Aquatics policies

Facility Maintenance, Safety and Operations

Ensure the facility is clean, organized, safe, welcoming, and maintained to Russell Aquatics standards

Conduct regular facility inspections and ensure identified concerns are addressed promptly

Oversee maintenance coordination, equipment needs, inventory, repairs, and facility-related projects

Ensure pool deck, change rooms, viewing areas, front desk, staff spaces, storage areas, and common areas operate effectively

Ensure safety procedures, emergency protocols, incident reporting, and regulatory requirements are consistently followed

Coordinate with maintenance providers, contractors, and vendors as required

Ensure adequate inventory and appropriate use of facility supplies and equipment

Scheduling, Staffing and Operational Execution

Ensure appropriate staffing levels across departments based on enrolment and operational requirements

Monitor scheduling effectiveness, labour usage, staff coverage, absences, and shift performance

Support management with coverage planning and staffing challenges

Ensure managers and supervisors are effectively overseeing peak programming periods

Review operational processes and recommend improvements to increase efficiency and consistency

Financial and Business Performance

Support Ownership and Operations in managing facility budgets and controlling operating expenses

Monitor labour, maintenance, equipment, supply, and other facility-related costsReview payroll information for accuracy and ensure required changes are communicated appropriately

Provide recommendations regarding compensation, recognition, promotions,



and staff development

Monitor enrolment, retention, program participation, class capacity, and other key business indicators

Identify opportunities to improve facility performance and sustainable growth

Reporting and Communication

Maintain clear, timely, and transparent communication with Ownership and Operations

Provide regular updates regarding staffing, customer concerns, facility conditions, safety issues, and operational performance

Maintain appropriate documentation relating to incidents, staffing, performance management, facility maintenance, and operations

Participate in leadership meetings and contribute to company-wide initiatives

Ensure relevant information is effectively communicated to managers and team members

Community and Marketing Support

Support company-led marketing, community engagement, registration, and promotional initiatives

Work collaboratively with the Marketing and Communications team to identify local opportunities to strengthen facility awareness and enrolment

Represent Russell Aquatics professionally within the local community

Demonstrated Qualifications and Skills

Previous leadership and management experience, preferably within an aquatic, recreation, service, or multi-department workplace

Strong leadership, coaching, communication, and interpersonal skills

Ability to hold employees accountable while maintaining a positive team culture

Strong customer service and problem-solving abilities

Understanding of aquatic programming and safety standards

Strong organizational and time-management skills

Ability to prioritize and make sound decisions in a fast-paced environment

Comfortable using scheduling, registration, reporting, and communication software

Ability to analyze operational information and use data to make decisions

Ability and willingness to work evenings and weekends based on operational requirements

Post-secondary education in Recreation Management, Business Administration, Education, Aquatics, or a related field is considered an asset but is not required.

Working Conditions
The Facility Manager position requires a combination of leadership, administrative work, and active presence throughout the facility.

The Facility Manager is expected to spend a meaningful portion of their working hours actively engaged with employees and customers throughout the facility, particularly during peak programming periods. Administrative responsibilities should be balanced with the need for visible leadership and operational oversight.

The position requires flexibility in scheduling, including regular evening and weekend availability based on the needs of the facility. The Facility Manager may occasionally be required to respond to urgent operational or facility matters outside of scheduled working hours.

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