Express Scripts Canada is seeking a Major Incident Management Specialist to join our IT Support Services team in a hybrid role in Mississauga. You will lead cross-functional teams during high-severity incidents and manage communications with stakeholders to restore services efficiently.
The role requires ITSM expertise, ITIL certification, and ServiceNow experience. We value strong customer service skills and a cooperative approach to continuous improvement.
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📌 Major Incident Response Lead (Ontario)
🏢 Cigna Healthcare
📍 Ontario
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