Customer Service Representative | Metroll Minto
Join one of Australia's leading manufacturers and suppliers of quality steel building products.

Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.

About the Role
As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from initial enquiry through to order fulfilment.

Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Your responsibilities will include:

Responding to customer enquiries via phone, email and face-to-face interactions

Preparing quotations and processing customer orders accurately and efficiently

Providing product information and support to customers, builders, contractors and trade partners





Coordinating with production and logistics teams to ensure timely delivery of orders

Managing customer records and maintaining accurate data within company systems

Resolving customer issues and enquiries in a skilled and timely manner

Building and maintaining robust relationships with new and existing customers

Assisting the sales team with administrative and customer support activities

About You
To be successful in this role, you will bring:

Previous experience in customer service, internal sales, administration or a similar role

Strong communication and relationship-building skills

Excellent attention to detail and organisational skills

The ability to manage multiple priorities in a fast-paced environment

Confidence using Microsoft Office and computer-based systems

A positive attitude with a strong commitment to customer satisfaction

Desirable

Experience within manufacturing, construction, building products or industrial industries

Knowledge of steel building products or the construction industry

Experience working with customer, sales or order management systemsWhen you join Metroll, you will enjoy:

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