Position Overview Title: Facilities / Datacenter Caretaker
Department: Engineering & Operations
Reports To: Manager, Facilities & Datacenter
Location: 95 Apple Creek Blvd, Markham, Ontario (on-site)
Employment Type: Full-time, permanent
Schedule: Shift-based; includes evenings, weekends, and on-call rotation
Role Summary Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.
The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state. The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination. This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.
Key Responsibilities Facilities Maintenance Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage)
Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance
Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock
Receive, move, and stage deliveries including IT equipment, furniture, and supplies
Maintain inventory of janitorial, office, and building supplies; reorder as needed
Support office moves, desk setups, and workspace reconfigurations
Datacenter Operations Monitor datacenter environmental conditions (temperature, humidity, water detection)



and escalele anomalies
Perform structured cabling runs, cable management, and labelling under direction of the engineering team
Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs
Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control
Assist with fuel checks and generator run-tests; coordinate fuel deliveries
Log and escort vendor and contractor visits to secured datacenter areas
Physical Security & Safety Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas
Report and follow up on security incidents, access anomalies, or safety hazards
Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs
Support health-and-safety compliance, including participation in joint health and safety committee activities where required
Vendor & Contractor Coordination Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal)
Track work orders and ensure completion to standard
Obtain quotes for small repairs and maintenance projects; escalates larger items to the Manager, Facilities & Datacenter
Qualifications Required 2+ years of experience in building maintenance, facilities support, or a similar hands-on role
Familiarity with datacenter or server-room environments (raised floors, cooling systems,



rack infrastructure)
Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)
Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)
Reliable, self-directed, and comfortable working independently with minimal supervision
Strong attention to detail and a habit of following through on open items
Valid Ontario driver's licence (G or G2)
Preferred Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field
Experience with access-control systems (card readers, intercoms, CCTV)
Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements
Experience working in a managed services provider, ISP, or co-location environment
Basic proficiency with ticketing systems for logging and tracking work orders
Working Conditions This is a fully on-site position at our Markham datacenter and office facility
Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis
Participation in an on-call rotation for after-hours facility and datacenter emergencies
The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments
Occasional exposure to outdoor conditions (parking lot, loading dock, generator area)
Compensation Pathway Communications offers a competitive salary, benefits, and a collaborative work setting. Compensation is commensurate with experience.
Pathway Communications is an equal-opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

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📌 Facilities / Datacenter Caretaker (Ontario)
🏢 Pathway Communications
📍 Ontario