Elevate customer engagement as a Retail Experience Lead. You'll oversee store operations, staff supervision, and provide exceptional customer service in this essential role.

As a Retail Experience Lead, you will handle opening and closing duties, manage daily operations, and guide your team to deliver outstanding service. Your strong knowledge of retail sales principles will help maintain store appearance and product presentation, ensuring compliance with company standards. You'll also be responsible for cash management and addressing escalated customer complaints.

Key Responsibilities:
• Open and close the retail store, managing alarm systems
• Greet customers, modeling exemplary behavior for the team




• Deliver high-quality customer service and build relationships
• Assist in onboarding and training new team members
• Move swiftly to address and resolve customer complaints

Requirements:
• 2 years of retail experience required
• High school diploma or GED necessary
• Strong customer service and troubleshooting skills
• Explicit criminal record required
• Provincial Cannabis Certification essential

Contribute to a culture of high customer service standards and team motivation in this impactful Retail Experience Lead role.
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📌 Retail Experience Lead with Customer Focus (Quebec City)
🏢 Dream Cannabis
📍 Quebec City