Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently.

MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents. Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in fast-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.

Key Responsibilities:
• Provide courteous support via inbound and outbound calls
• Troubleshoot and resolve customer issues for first-call resolution
• Use internal systems to retrieve necessary customer information
• Collaborate with teams to solve complex inquiries
• Document customer interactions accurately

Requirements:
• Must be at least 18 years old
• High school diploma or equivalent required
• Strong verbal and written communication skills
• Proficient in Microsoft Office and Windows
• 1+ year in customer service preferred

Use your skills in a energetic role that values customer satisfaction and teamwork at MCI.
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📌 MCI Customer Service Agent Position (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia