Deliver exceptional bilingual service in customer experience with UNFI, supporting clients across Eastern Canada remotely. This role focuses on order placement, issue management, and claims resolution.

As a Bilingual Customer Experience Representative, you will assist customers efficiently in both French and English. Key responsibilities include managing orders, resolving claims, and maintaining detailed customer records. Your effort directly impacts customer satisfaction and success while ensuring compliance with established performance metrics.

Key Responsibilities:
• Assist customers with order placement and claims processing
• Address inquiries and issues in a timely manner
• Maintain accurate customer records in business systems




• Help customers navigate the UNFI website as needed
• Process preauthorizations and manage exceptions to orders

Requirements:
• 1-2 years of customer service experience preferred
• Fluency in French and English, robust communication skills
• Experience with Microsoft applications and order systems
• Ability to multitask and manage deadlines
• High School Diploma or equivalent required

Utilize your bilingual skills and customer service expertise to enhance experiences for UNFI customers across Canada.
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📌 Bilingual Customer Experience Position - Remote (British Columbia)
🏢 UNFI
📍 British Columbia