Become a Customer Care Specialist with SGS Canada in Burnaby, Canada. Deliver exceptional support to valued customers through phone, email, and chat while managing inquiries efficiently.
In this full-time position, you will be the primary contact for customer service, ensuring accurate claim processing and assisting customers with our online portal. A strong emphasis is placed on multitasking and maintaining organized customer information to enhance service delivery and satisfaction.
Key Responsibilities:
• Respond promptly to customer inquiries via multiple channels
• Analyze customer claims and ensure policy adherence
• Assist customers with online data submission and troubleshooting
• Organize and manage customer documents meticulously
• Coordinate with departments to resolve complex issues
Requirements:
• Proven customer service experience
• Excellent communication skills, both written and verbal
• Solid problem-solving and analytical skills
• Proficiency in Microsoft 365 and technology tools
• Detail-oriented with high organizational skills
Contribute to customer satisfaction through organized support and effective solutions at SGS Canada in Burnaby.
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📌 Customer Care Specialist in Burnaby (British Columbia)
🏢 elder care com
📍 British Columbia
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