Service Full Time Edmonton, AB $27 - $32 CAD per year

As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety.

Sterling Fire Protection is seeking aseasoned Service Coordinator tojoin ourServicedivision.

Position Summary

Reporting toService Manager,the Service Coordinator plays a key part in ensuring our service operations run smoothly, efficiently, and with a strong focus on client satisfaction.You’llwork alongside other coordinators to manage scheduling and dispatch, whilecontributingto strengthen teamperformance,structureand accountability.

We’relooking for someone whodoesn’tjust react to the day-to-day-butanticipateschallenges, thinks critically, and takes initiative to keep things moving forward.

This position is ideal for someone withdispatchingexperience in a serviceor tradesenvironment who enjoys working with detailed information, supportingcustomer services, andensuringorganized, efficient operations.

Thispermanent,full-timerole isanin-personposition basedin Edmonton .

What Makes You Successful in This Role

Clear, confident communicator:You build solid relationships with customers, technicians, and internal teams, ensuring everyone stays informed, aligned, and supported.

Highly organized with strong attention to detail:You manage multiple priorities effectively whilemaintainingaccurateschedules and documentation, keeping operations running smoothly.

Proactive problem solver and critical thinker:Youanticipatechallenges, make sound decisions under pressure, and take initiative to resolve issues before they elevate to impact service delivery.

Collaborative and adaptable team player:You work well with others to improve processes, and bring a positive,



steady approach that helps keep the team focused and engaged.

WhatYou’llDo

Manage incoming service requests from multiple channels (phone, email, online), ensuring all required details are captured accurately

Assess request requirements and schedule field technicians based on skillset, availability, location, and priority

Develop and adjust daily schedules tooptimizetechnician productivity and service response times

Maintain clear and consistent communication with technicians, ensuring they have the information needed for each job

Provide real-time coordination support, addressing schedule changes and resolving issues as they arise

Keep customers informed with appointment confirmations, updates, andtimelyresponses to inquiries

Ensure technicians are fully prepared with the necessary job details, equipment information, and site requirements

Maintainaccurateand up-to-date records of service activities, assignments, and completion details

Respond effectively to changing priorities,identifyingpractical solutions to keep operations running smoothly

Collaborate with the team toidentifyand implement improvements to processes and scheduling efficiency

WhatYou’llBring

High school diploma or GED

Minimum 5 years of experience in a service coordination or dispatch role

Fire protection,service, or skilled tradesdispatchingexperienceis an asset





Clear andaccurateverbaland writtencommunication

Strong organizational skills with the ability to manage multiple priorities

Ability to stay composedand professionalunder pressure

Proficient withMicrosoft Office or Google Business Suite

Experience with service management and scheduling tools (e.g.,ServiceTradeor similar), as well as standard office systems

WhatWeOffer

At Sterling, we treat our employees right. A Service Coordinator at Sterling Fire Protection can look forward to the following:

$27.00 - $32.00 per hour based on qualifications and experience

40 hour week between Monday and Friday

Paid time offand birthday off

A comprehensive benefit plan that includes:

Life Insurance, Disability Insurance, AD&D;

Extended health care benefits

Vision and Dental

An industry-leading Employee Assistance Program and Teladoc virtual medical care

Optional RRSP or TFSA plan with employer contributions

Casual dress and a fun, close-knit corporate culture where employees are valued and everyone is accepted

Company events

Various otherperksand benefits based on achievement of goals

Sterling Fire Protection is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees. We do not discriminateon the basis ofrace, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety andprotection for all.

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📌 Service Coordinator (Alberta)
🏢 Collage
📍 Alberta