Job Type: Permanent
Affiliation: CUPE
Location: Ladner Pioneer Library
Weekly Hours: 25
Schedule: Sun 1:00 pm to 5:00 pm; Mon 8:30 am to 4:00 pm; Tues 12:30 pm to 8:00 pm; Wed 12:30 pm to 8:00 pm
Job Start Date: Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36
THE POSITION: As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground, events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.
HERE IS WHAT YOU CAN BRING: Proven commitment to providing exceptional customer service
Strong team spirit
A friendly, patient and outgoing personality
Desire and experience in developing children, teen and adult programming
Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground ,within minimum supervision, to all ages and abilities.



This can be done either in library, in the community, or virtually.
A solid work ethic and self-motivation
Knowledge of automated library systems
A curiosity and ability to work with and learn current technologies, including a variety of technologies (e-readers, tablets, etc.)
A goal to strive for excellence
Computer experience with Microsoft Office plus excellent keyboarding skills
Eagerness to grow your skills, learn and explore
Accurate keyboarding skills of 45 wpm.
POSITION REQUIREMENTS: Diploma in Library and Information Technology from a recognized institution
Up to six months work related and on the job customer service experience
Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs
ADDITIONAL INFORMATION: Candidate should be prepared for a busy schedule of programming and outreach
Valid B. C. Drivers license (minimum level ‘N’) is an asset

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📌 Customer Services Assistant 2 (British Columbia)
🏢 Dayforce
📍 British Columbia