Enhance your career with Ford Credit Canada as a Bilingual Customer Service Representative focused on account maintenance. Provide expert support to customers while resolving account issues in this remote position.

In this role, you will join a agile team supporting Ford/Lincoln dealers across Canada. Your primary focus will be managing early-stage delinquency portfolios while negotiating sustainable payment arrangements. Effective communication, analytical skills, and financial expertise will be critical for success in helping our customers get back on track.

Key Responsibilities:
• Evaluate credit applications for Canadian Ford/Lincoln dealers
• Negotiate credit terms directly by phone
• Identify root causes of account delinquency




• Provide personalized service to enhance customer experience
• Support financial problem-solving for customers

Requirements:
• Bilingual communication skills (English and French required)
• Understanding of credit and financial analysis
• Experience in sales and collections preferred
• Strong analytical and relationship management skills
• Must reside near Edmonton, AB for training

Join Ford Credit Canada to make an impact as a financial problem-solver!
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📌 Bilingual Customer Service at Ford Credit (Quebec City)
🏢 Ford Motor
📍 Quebec City