Elevate your career with MCI as a Call Center Customer Service Agent, specializing in inbound and outbound interactions. This role fosters customer satisfaction through problem-solving and effective communication.

MCI is expanding its operations and seeking driven Call Center Agents to manage diverse customer inquiries. As part of a team dedicated to excellence, you will assist customers by handling queries, making sales calls, and promoting products. Your role is crucial in enhancing customer experience and driving up-sell opportunities with top brands.

Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Ensure first contact resolution through effective problem-solving




• Accurately document customer interactions and claims
• Lead discussions to identify best solutions for customers
• Maintain confidentiality and comply with policy requirements

Requirements:
• Must be at least 18 years old
• High school diploma or equivalent required
• Excellent communication and organizational skills
• Basic Microsoft Office knowledge needed
• Solid customer service orientation

Utilize your communication, problem-solving, and customer service skills to thrive with MCI.
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📌 MCI Call Center Customer Service Agent (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia