Take your technical skills to the next level as a Technical Support Analyst at ICES. Engage with users by resolving IT inquiries and enhancing service delivery in this dynamic role.

As a Technical Support Analyst, you will provide first-level support, manage service requests, and ensure effective IT service operations. This role emphasizes strong problem-solving skills and user satisfaction, requiring collaboration with the Technology team to improve service quality. You will also document all interactions, perform access management, and lead training initiatives for new staff members.

Key Responsibilities:
• Deliver first-level support via multiple channels
• Manage user access and security compliance




• Document all service interactions accurately
• Conduct incident trend analysis for improvements
• Optimize automation workflows using PowerShell

Requirements:
• College Diploma in Information Technology or equivalent
• 2 years of technical support experience
• Proficiency with Windows/Mac OS systems
• Familiarity with IT Service Management tools
• Knowledge of ITIL concepts

Utilize your technical support expertise and drive user satisfaction while shaping IT operations at ICES.
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📌 Technical Support Analyst at ICES (Ontario)
🏢 ICES: Data, Discovery, Better Health
📍 Ontario