NTT DATA Services is seeking a full time Clinical Service Desk Analyst for a 24x7 support environment in healthcare. Utilize your technical troubleshooting and communication skills to assist healthcare professionals effectively.
As a Hospital Clinical Service Desk Analyst, you will play a vital role offering Level 1 and Level 2 support to clinicians and healthcare users. Your responsibilities will include troubleshooting clinical applications like Epic, Cerner, McKesson, and more. The ideal candidate excels in customer service and problem-solving within a fast-paced support setting.
Key Responsibilities:
• Provide patient-focused service desk support to healthcare professionals
• Troubleshoot technical issues with clinical applications
• Assist with user access and application functionality queries
• Document incidents accurately in the service management system
• Communicate effectively with internal teams and clinicians
Requirements:
• 4+ years in service desk or technical support roles
• 1+ year of hands-on troubleshooting experience
• Strong verbal and written communication skills
• Ability to work flexible 24x7 shifts
• Customer-service-oriented with multitasking capability
Enhance healthcare technology support while ensuring top-notch service to clinical teams at NTT DATA.
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📌 Clinical Service Desk Analyst NTT DATA (British Columbia)
🏢 NTT DATA
📍 British Columbia
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