Position Overview
Title: Facilities / Datacenter Caretaker

Department: Engineering & Operations

Reports To: Manager, Facilities & Datacenter

Location: 95 Apple Creek Blvd, Markham, Ontario (on-site)

Employment Type: Full-time, permanent

Schedule: Shift-based; includes evenings, weekends, and on-call rotation

Role Summary
Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.

The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state.

The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination.

This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.

Key Responsibilities

Facilities Maintenance Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage); Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance; Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock; Receive, move, and stage deliveries including IT equipment, furniture, and supplies; Maintain inventory of janitorial, office, and building supplies; reorder as needed; Support office moves, desk setups, and workspace reconfigurations

Datacenter Operations Monitor datacenter environmental conditions (temperature, humidity, water detection)



and escape anomalies; Perform structured cabling runs, cable management, and labelling under direction of the engineering team; Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs; Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control; Assist with fuel checks and generator run-tests; coordinate fuel deliveries; Log and escort vendor and contractor visits to secured datacenter areas

Physical Security & Safety Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas; Report and follow up on security incidents, access anomalies, or safety hazards; Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs; Support health-and-safety compliance, including participation in joint health and safety committee activities where required

Vendor & Contractor Coordination Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal); Track work orders and ensure completion to standard; Obtain quotes for small repairs and maintenance projects; escape larger items to the Manager, Facilities & Datacenter

Qualifications

2+ years of experience in building maintenance, facilities support, or a similar hands-on role

Familiarity with datacenter or server-room environments (raised floors, cooling systems, rack infrastructure)





Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)

Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)

Reliable, self-directed, and comfortable working independently with minimal supervision

Strong attention to detail and a habit of following through on open items

Valid Ontario driver's licence (G or G2)

Preferred Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field

Experience with access-control systems (card readers, intercoms, CCTV)

Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements

Experience working in a managed services provider, ISP, or co-location environment

Basic proficiency with ticketing systems for logging and tracking work orders

Working Conditions
This is a fully in office position at our Markham datacenter and office facility. Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis. Participation in an on-call rotation for after-hours facility and datacenter emergencies.

The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments. Occasional exposure to outdoor conditions (parking lot, loading dock, generator area).

Compensation
Pathway Communications offers a competitive salary, benefits, and a collaborative work environment. Compensation is commensurate with experience.

Equal Opportunity
Pathway Communications is an equal-prospect employer.

We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

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