Residential Support Worker (Mums and Bubs)
Posted: 08/10/2026

Closing Date: 23/10/2026

Job Type: Permanent - Part Time

Job Category: Community Services and Development

Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.

Who are we looking for?
Are you passionate about providing direct housing support to vulnerable young mothers and their children and thrive working in a community service crisis setting? Do you have strength of character and enjoy rolling up your sleeves in an ever-changing environment? Perhaps you have past experience in youth homelessness and support? Maybe you are a maternal health professional WITH experience in a residential or homelessness setting? If so, this may be the job for you…

Job Description
Who are the team?
Our Family Violence, Homelessness & Therapeutic Services program is excited to have a rare opportunity to join our high performing and dedicated team. Read about the lives we have changed here https://link.windermere.org.au/Mums-and-Bubs

As the Mums and Bubs Residential Support Worker, you will support young single mothers facing homelessness by offering medium term accommodation and provide practical hands‑on support to build necessary life skills to live an independent life, including; daily living skills, budgeting and financial management, parenting and relationships skills, job seeking support and finding long term accommodation.

Reporting to the Senior Practitioner - Homelessness Support, you will be fundamental in coordinating and managing Windermere’s residential Mums & Bubs program.

This is a permanent part-time position, working 26.6 hours per week and is an onsite position at the Mums and Bubs houses - primarily from our Pakenham location (main site) with some work at our Narre Warren location as part of the step‑down model.

As well as your sound experience as a Support Worker within housing support, you will be tertiary qualified with demonstrated knowledge and understanding within Housing, Family Violence and child development. Your resilient yet compassionate approach to engage with consumers who have experienced trauma or homelessness will be key to your success.





This position is perfect for someone who has the drive to join a progressive not‑for‑profit organisation who contributes to the social change of our city’s most vulnerable people.

If this sounds like the role for you, refer to Key Selection Criteria below.

Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.

Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:

Flexible Ways of Working – this is primarily an onsite position providing direct support to consumers at our residential program combined with office and outreach support, with occasional ability to work from home

Above Award Personal Leave and 17.5% annual leave loading

Gifted days off (between Christmas and New Year)

Annual Wellbeing Leave Day - no reason needed, it's just for you!

Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave

Cultural and Ceremonial Leave (for all employees)

Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.

Employee Referral Program - $500 per referral

Versatile Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave

Structured performance and 1-on-1 development check-ins

Secondment and growth opportunities opportunities

Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more

Reward & Recognition Program - become a Windermere All Star!

End of Year Awards Celebration - different theme each year

Opportunities for professional development

Study Leave provisions

6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)

High-quality IT and access to fleet cars

Desired Skills and Experience
Key Selection Criteria

Tertiary qualifications in community services or related/relevant discipline.





Minimum 2 years' experience working within the community services sector. Experience of providing services using a coaching framework (desirable).

Demonstrated skills in assessment, engagement and working collaboratively with families and young people with complex needs and children 0-5 years.

Knowledge of a range of theoretical approaches and frameworks including child development, attachment theory, trauma and trauma informed practice, with the ability to apply these in practice.

This role requires a high level of autonomy therefore the ability to work independently is critical.

Demonstrated ability to respond effectively to challenging behaviours and manage incidents in a safe manner.

Ability to complete case notes, documentation, administration tasks and OH&S; requirements to a high standard and within scope of DFFH and organisational standards.

Highly developed communication, interpersonal and conflict resolution skills, including the capacity to set and maintain consistent boundaries to provide safety, stability and consistency.

Willingness to work in a flexible manner with regards to working arrangements to ensure provision of key supports to consumers (where required and agreed with program leadership).

Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.

Current Victorian Drivers’ Licence.

Willingness to undertake relevant pre‑employment screening and checks - including Police Check, Pre-Employment Medical and Working with Children's check

Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights.

You belong at Windermere
At Windermere, we believe that diverse teams build stronger communities. We want every single person who works with us to feel genuinely safe, valued, and celebrated for exactly who they are - regardless of their background, identity or identity expression.

For us, inclusion isn’t a checklist, it is the heartbeat of our culture. We are deeply committed to walking alongside Aboriginal and Torres Strait Islander peoples through our Reconciliation Action Plan , and we actively nurture a safe, affirming workplace for our LGBTIQA+, CALD, and disability communities. We welcome unique perspectives and encourage people with varied work and life experiences to apply.

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