Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.
The Manager, Housekeeping & Linen Services is currently seeking an Assistant Manager. The successful candidate will be responsible for supervising housekeeping staff at multiple locations and assisting the Manager in providing efficient services.
Please Note: This position is eligible for shift premium. The schedule will consist of days, afternoons and weekends.
Effectively supervises staff through planning, coordinating and overseeing the activities of housekeeping staff.
Establishes and maintains schedules/ assignments, quality standards, cleaning methods and procedures, cleaning schedules and cyclical projects assignments, infection prevention and control programs and waste handling.
Maintain the highest level of cleanliness in assigned areas by implementing operating procedures, co-coordinating training needs conducting performance appraisals.
Assist in the preparation of annual budget submissions by forecasting requirements for products, equipment and staff.
Maintain control and inventory of equipment, cleaning supplies and linen.
Perform administrative tasks including creating departmental schedules, reports, duty assignments, creating daily sign in sheets, managing time off requests and updating the electronic payroll system.
Ensure effective customer service delivery by following up on customer inquiries, requests, complaints, taking corrective action and communicating pertinent information to customers.
Regularly monitoring customer service satisfaction,



investigating complaints and carrying out discipline as required.
Set up and approve vacation time off, call in staff to cover absences and schedule part time staff to other departments.
Participation on various teams and committees.
REQUIREMENTS/QUALIFICATIONS: Canadian Healthcare Housekeepers’ - EVS Leadership Certification preferred
Member of CHHA-Canadian Healthcare Housekeeper Association preferred
Minimum of 3 years’ of demonstrated leadership experience preferably in a healthcare setting
Demonstrated understanding of Infection Control best practices for Environmental Cleaning for Prevention and Control of Infections
Experience with housekeeping operations, linen pick-up and distribution systems including infection control practices and procedures, preferably in a health care setting
Experience with WHMIS and Occupational Health and Safety Regulations, preferably in a unionized environment
Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
Strong team building, interpersonal and conflict resolution skills
Demonstrated verbal communication and business writing skills
Proven ability to adapt readily to change with strong organizational and planning skills
Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
Preference for proficiency in French/English language
WHAT WE OFFER: A comprehensive and generous benefit plan including dental coverage, paid holidays, paid vacation days, sick days and extended health perks
Participation in the Health Care of Ontario Pension Plan (HOOPP)
Professional development and mentorship opportunities
Relocation support program for eligible staff
Access to Waypoint’s Employee & Family Assistance Program (EFAP)

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📌 Assistant Manager, Housekeeping (FT) (Ontario)
🏢 Waypoint Centre for Mental Health Care
📍 Ontario