Quality assurance • saint bruno de montarville qc
As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.
Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.
Responsibilities
Investigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)
Support the technical support team as a go-to resource for incident management, to improve the resolution rate
Analyze bugs, identify their causes and prioritize them
Develop, improve and run tests, and build validation tools
Document test plans and update test cases to reflect fixes and new features
Install, configure and test new versions of the software platform and upgrades
Resolve issues with the tests and tools we develop
Document defects clearly (description, steps to reproduce, setting, etc.) to speed up resolution
Analyze how our software is used to make recommendations for improvement and innovation
Identify and fix system performance issues




Gather and assess feedback on testing and quality assurance processes to identify areas for improvement
Work closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requests
Align your actions with ISAAC’s mission and strategic objectives, showing care and authenticity toward colleagues and customers
Qualifications
Bachelor’s degree in computer science or software engineering, or other training combined with relevant experience
3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experience
Good knowledge of programming (e.g., C#, Angular or another programming language) and of the Windows environment
Knowledge of SQL Server
Excellent analytical and problem-solving skills
Strong oral and written communication skills in French and English
Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology
Additional Information
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
varied career opportunities
a stimulating work environment focused on innovation
enthusiastic and collaborative teams
competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
various social activities and free snacks and coffee every day.

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