Elevate customer support as a Technical Support Representative at AVI-SPL. Manage service requests, coordinate solutions, and ensure high service levels in this team-oriented role.
AVI-SPL is seeking a Technical Support Representative to be the first point of contact for customer inquiries. With 1-2 years in customer service, you'll intake and manage service requests through ServiceNow, dispatch field technicians, and handle technical troubleshooting. Strong communication and problem-solving skills are essential for this role.
Key Responsibilities:
• Monitor and prioritize customer requests to meet SLAs
• Communicate effectively with customers for case updates
• Oversee hardware repair coordination and RMAs
• Identify and troubleshoot technical issues proactively
• Collaborate with internal teams for customer satisfaction
Requirements:
• High school diploma or equivalent
• 1-2 years in customer service roles
• Strong written and verbal communication skills
• Excellent problem-solving abilities
• Ability to adapt to changing priorities
Deliver high-quality support and exceed customer expectations as a Technical Support Representative at AVI-SPL.
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📌 Technical Support Representative at AVI-SPL (British Columbia)
🏢 AVI-SPL
📍 British Columbia
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