Elevate customer experience at Quince as a Customer Care Learning Specialist. This high-impact role focuses on onboarding and training delivery, utilizing technology to enhance learning outcomes.

We are expanding our global Customer Care team with a Learning and Development Specialist. This role involves executing onboarding and enablement practices while leveraging AI and up-to-date digital training formats. Collaborating closely with various departments, you will facilitate effective learning experiences and improve agent proficiency and customer satisfaction.

Key Responsibilities:
• Lead onboarding experiences to accelerate new hires
• Facilitate engaging virtual and live training sessions




• Design hands-on practice environments for effective learning
• Use AI tools to enhance training throughput
• Provide tailored upskilling based on performance trends

Requirements:
• Bachelor's degree or equivalent experience
• 4-6 years in customer experience training roles
• Strong facilitation and coaching skills
• Experience with learning technologies
• Excellent communication skills for feedback delivery

Support Quince in reshaping retail through impactful learning initiatives and world-class customer service.
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📌 Customer Care Learning Specialist at Quince (Ontario)
🏢 The Institute for Performance and Learning
📍 Ontario