Elevate your IT career as a Senior IT Support Specialist at The Alex Community Health Centre in Calgary, AB. Provide advanced technical support and improve user experiences through effective problem resolution.

This full-time position reports to the Director of Information Technology and demands strong troubleshooting skills and customer service. You will work with various end-user technologies, addressing complex issues while collaborating with Tier 1 and Tier 3 teams. Your efforts will contribute to technology deployments and process improvements across the organization.

Key Responsibilities:
• Serve as the escalation point for Tier 1 technicians
• Diagnose complex hardware and software issues
• Troubleshoot Microsoft Windows and mobile devices




• Support user account administration and permissions
• Document resolutions in the ITSM platform

Requirements:
• 5-8 years of IT support or related experience
• Robust knowledge of Active Directory and user management
• Experience with ITIL processes and ticketing systems
• Excellent verbal and written communication skills
• Ability to manage multiple priorities effectively

Leverage your IT expertise to enhance technology solutions and deliver exceptional user satisfaction at The Alex.
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📌 Senior IT Support Specialist Position (Alberta)
🏢 canadian nanny
📍 Alberta