ABOUT THE JOB:
The Service Technician is responsible for safety, quality work associated with Get Ready, and Refurbishment activities to all WS products. The Service Technician is expected to fully comply with all WillScot policies and all relevant WS and regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-efficient, and high quality manner.

WHAT YOU'LL BE DOING:
Safety

Acts in accordance with WillScot Safety, Transportation, and Environmental Policies

Leads and acts to promote employee health and safety results through creating a safer workplace, DuPont STOP, training and observations, and regularly scheduled assessments of the branch

Attends periodic safety meetings

Maintains a clean and organized work area

Fleet & Efficient Use of Resources

Ensures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%

Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair

Performs certified trades work on units on at least one of the following: plumbing, electrical, carpentry

Maintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasks

Performs service related tasks in the yard, as requested by the Branch Operations Leader/Production Supervisor, to include check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed and relocate fleet units within the branch lot

Performs HVAC system checks and maintenance per company guidelines

May be assigned all duties pertaining to Field Service Tech (see JD) as business dictates

Customer Focus

Uses Net Promoter System (NPS)



to provide timely correspondence and to address internal issues

Ensure On Time in Full Deliveries and Returns

Drives high levels of product quality (
Additional Responsibilities

Conduct service calls in branch territories as assigned.

Closes up multi-sectional units and ensure doors and windoWS are secured on the idle fleet.

Assists in ordering materials and unloading material deliveries

Forklift operations

Office maintenance and repair as assigned

Provides training and direction to other service personnel to ensure standard work instructions, best practices, work orders, timesheets, and company guidelines are followed

Other duties may be assigned

EDUCATION AND QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Required Education and Experience:

High School diploma or equivalent

Must possess valid trades certification(s)

Required Skills and Abilities:

Ability to work independently in a fast-paced setting

Some knowledge of computers is necessary and good communications skills are required for dealing with customers, sales people, contractors, shop personnel as well as WillScot employees at various branch locations

Must have knowledge and experience with one or more of the following: carpentry, electrical, plumbing, welding, HVAC

If performing trade related duties,



must have knowledge and experience with applicable equipment and must hold appropriate licenses as required by law

Preferred Education and Experience:

Prior knowledge and/or experience working within a warehouse

Preferred Skills and Abilities:

Flexibility to work variety of environments from indoor office settings, outdoors, customer construction sites, to branch shop

Ability to use standard office equipment (i.e., computer, phone, photocopier, fax, email, etc.)

Excellent customer service and communication skills

Physical Requirements

Able to lift up to 50 lbs. without strain

Ability to work outdoors in extreme weather conditions

Able to be on your feet up to 8 hours (daily)

Ability to work with a variety of hand tools in a proficient manner

Ability to climb a ladder up to 25 feet

Eyesight and Auditory Skills must be sufficient to meet safety expectations of the position

Ability to stand and perform manual labor for multiple hours (daily)

This posting is for a(n) New Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

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